There are several possibilities why a confirmation code did not arrive in your email inbox. Here's a quick checklist of things to try:
- Double check your spam folder. The code may have been marked as spam by accident! We make every effort to ensure email deliverability, but in rare cases a confirmation code email may be marked as spam.
- Resend the code. To do this close the Semaphor application and restart it. You’ll go through the account creation process again and another code will be sent.
- Confirm you aren't using the email address of a current Semaphor account. This is a less common reason why a confirmation code email doesn't arrive, but if you previously set up Semaphor it could be the culprit. Try adding an alias to your email address, such as changing email@example.com to firstname.lastname@example.org, and see if the confirmation code arrives. You can learn more about email aliases here. Please note that not all email providers support aliases.
If you've tried these three steps and still have not received an email confirmation code, please contact our support team.