You as an administrator of a SpiderOak Groups account can access the data uploaded by a specific user by clicking on the 'User' tab in the Management Console.
Click on the 'Detail' link for an individual user.
Then click the 'Access User's Data' button. If the user has not uploaded any data, this button will not appear.
This will transfer you to the Dashboard for the user's account. You will view the web portal exactly as the user sees it.
You can browse the user's backup and shares.
To access a file or folder in the Dashboard go to 'Manage,' select the Device you want, and navigate as follows. You can click directly on the file to download. You can also download from the place in the right and column.