If the SpiderOak One application is not launching when you want it to, begin by confirming that have the latest version of SpiderOak One installed and are running it on a supported version of macOS.
If you are running macOS 10.13 High Sierra, confirm that you have upgraded SpiderOak One to the correct version for High Sierra. On High Sierra, the wrong version of One will silently fail to launch. This is an annoyance for which we apologize but it is due to changes made to the operating system between Sierra and High Sierra.
Try all of the usual methods to launch it:
- Click the SpiderOak One icon in the menu bar and select Show
- Click on SpiderOak One in Launchpad
- Double click SpiderOak ONE.app in the Applications folder
- Right click SpiderOak ONE.app in the Applications folder and select Open
- Type "SpiderOak One" in Spotlight and select it
If none of those methods launch SpiderOak One, then open the Activity Monitor, which is found in Launchpad. Confirm that there are no processes named SpiderOak running. If there are any, kill them and watch the Activity Monitor for a moment to confirm that they do not respawn. Then try again all of the previously described methods to launch SpiderOak One.
If One still does not launch, do the following to gather diagnostic information that will help us troubleshoot the problem. Follow these instructions to run the following command:
Press Submit a Request at the top of this page to report this problem. Be sure to let us know the email address associated with your account, your versions of macOS and One, everything you have tried, the diagnostic output from Console (press Command-V to paste them into your message), and what error messages may have appeared.
If you have any feedback on this article please let our support team know. Thanks!